Garmin ECG app stops working after firmware update

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In this guide, we cover an issue with the Garmin ECG app after a firmware update.

The issue has been reported by Epix Gen 2 users on Garmin support forums. The firmware version does not seem to matter.

Users have reported that the Garmin ECG app stops working after a firmware update.

There have been user complaints about the issue 6 months back. And, we have user complaints after the latest firmware version 23.18 was rolled out by Garmin for Epix Gen 2.

So, it is safe to presume that the issue is not related to a specific version of firmware.

Issue description

Garmin ECG app stops responding after firmware update on Garmin Epix Gen 2 smartwatch.

Other Garmin watches with the Garmin ECG app may or may not show a similar issue or behavior.

Cause of the issue

It looks like the firmware update seems to have a bad impact on the Garmin Connect app on the phone. It, therefore, causes the Garmin ECG app to work incorrectly.

Solution for Garmin ECG app not working after firmware update on Garmin watch

Before moving forward with the attempted resolution of the issue with Garmin ECG app, we need to make sure that the watch is on the stable version of firmware.

If your watch is on beta version of firmware for the Garmin Epix Gen 2 or Epix Gen 2 Pro, the Garmin ECG app may not work or it may malfunction. Therefore, it is imperative to note that the watch is not on a beta firmware version for Epix Gen 2 or the Epix Gen 2 Pro watches.

You can check the version of firmware on Epix Gen 2 or Epix Gen 2 Pro by the following sequence on the watch:

MENU–>SYSTEM–>ABOUT

From the About option, you can check the firmware version of Epix Gen 2 or Epix Pro Gen 2.

Most users fixed the issue of malfunction of the Garmin ECG app using the process shared below.

It may be worth emulating the instructions to try and resolve the Garmin ECG app issue on Garmin smartwatches (not specifically limited to the Garmin Epix Gen 2 or Epix Gen 2 smartwatches).

We are attempting a re-initialization of the watch with the paired smartphone by deleting the existing relationship.

This should do a referesh of the Garmin ECG app as part of the re-initialization of the Garmin watch.

  1. The issue of malfunction of the Garmin ECG app can be resolved by doing a refresh of the Garmin Connect app.
  2. Delete the Garmin watch from the Garmin Connect app on the paired smartphone. (Before doing so, ensure you have taken a cloud backup of the watch data through the Garmin Connect app).
  3. Delete the Garmin Connect app from the smartphone.
  4. Restart the smartphone.
  5. Install the Garmin Connect app on the smartphone.
  6. Setup the Garmin watch again by downloading the latest version from the Google Play Store or the App store.
  7. Go through First Time Use process for setup of your Garmin smartwatch on the Connect app.
  8. During the setup process, the Garmin ECG app will be re-initialized. Once the watch has been setup, the Garmin ECG app will start working on the Garmin Epix Gen 2 or Epix Gen 2 Pro series smartwatches.

Users have reported that following the steps shared above resolved the issue of Garmin ECG app not working after a firmware update on Garmin smartwatch.